Privacy Policy

Lead Recovery AI (“we”, “us”, or “our”) provides an AI-powered lead response and booking platform for med spas and other local service businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

• Account information: name, email address, phone number, business name, and authentication credentials when you register or are invited to an account.
• Business data: services, operating hours, staff details, FAQs, booking rules, and configuration settings you enter.
• Lead and customer data: names, phone numbers, email addresses, SMS conversation transcripts, appointment details, and activity events generated through our platform.
• Usage data: IP address, browser type, device information, pages visited, and diagnostic logs to help us operate and improve the service.

2. How We Use Your Information

• Provide, operate, and maintain the Lead Recovery AI platform.
• Send and receive SMS and email messages on behalf of your business.
• Process bookings, reminders, and follow-ups through integrated calendars.
• Improve AI models, conversation quality, and platform reliability.
• Detect fraud, abuse, and security threats.
• Communicate with you about service updates, billing, and support.

3. SMS and Communications

We transmit SMS messages only with explicit consent from the recipient, in compliance with applicable laws such as the Telephone Consumer Protection Act (TCPA) and carrier guidelines. Customers may opt out at any time by replying STOP, and we honor opt-out requests immediately.

4. How We Share Information

We do not sell your data or your customers’ data. We share information only with:

• Service providers: Twilio for SMS delivery, OpenAI for conversation intelligence, Google for calendar integration, Stripe for payments, and Resend for email delivery.
• Legal compliance: when required by law, subpoena, or to protect our rights and safety.

5. Data Security

We use industry-standard encryption, access controls, and Row-Level Security (RLS) to protect data. No method of transmission over the internet is 100% secure, but we continuously monitor and improve our safeguards.

6. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact us at the email below.

7. Cookies and Tracking

We use essential cookies to maintain sessions and basic analytics to understand usage. You can control cookies through your browser settings.

8. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version with a new “Last updated” date and notify you of material changes.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please email us at privacy@tryleadrecoveryai.com.