Terms of Service

Please read these Terms of Service (“Terms”) carefully before using the Lead Recovery AI platform (“Service”). By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy.

1. Agreement to Terms

These Terms constitute a binding agreement between you and Lead Recovery AI. If you do not agree, you may not use the Service. If you use the Service on behalf of a business, you represent that you have authority to bind that business.

2. Description of Service

Lead Recovery AI provides AI-assisted lead engagement, SMS conversation management, appointment booking, and related tools designed for med spas and local service businesses. We may update or modify features at any time.

3. Accounts and Access

• You must provide accurate, complete, and current account information.
• You are responsible for maintaining the confidentiality of your credentials.
• We may suspend or terminate accounts for violations of these Terms or non-payment.
• Access is granted based on roles (Super Admin or Client Manager) assigned by your business or our team.

4. Acceptable Use

You agree not to use the Service to:

• Send spam, unsolicited messages, or harassing communications.
• Violate any applicable law, regulation, or industry guideline, including TCPA and carrier messaging rules.
• Upload or transmit malicious code, viruses, or harmful content.
• Impersonate any person or misrepresent your identity or affiliation.
• Attempt to access data or accounts you are not authorized to view.

5. SMS Consent and Opt-Out

You must obtain proper consent before messaging leads or customers through the Service. The platform supports STOP, HELP, START, and related opt-out/opt-in keywords. You are responsible for honoring all opt-out requests promptly.

6. Payment Terms

Fees are billed according to the plan selected at signup or as otherwise agreed. Payments are processed through Stripe. Failure to pay may result in suspension of the Service. Setup fees are generally non-refundable.

7. Intellectual Property

Lead Recovery AI owns all rights, title, and interest in the Service, including software, designs, trademarks, and AI-generated content workflows. You retain ownership of your business data and customer relationships.

8. Confidentiality and Data

We treat your business and customer data as confidential and use it solely to provide and improve the Service. We do not use customer conversation data to train publicly available AI models.

9. Termination

Either party may terminate the agreement with reasonable notice. Upon termination, we will retain or delete your data in accordance with our data retention practices and applicable law.

10. Limitation of Liability

To the fullest extent permitted by law, Lead Recovery AI shall not be liable for indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service. Our total liability shall not exceed the amount paid by you in the twelve months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Lead Recovery AI and its team from any claims, damages, or expenses arising from your use of the Service, your content, or your violation of these Terms.

12. Governing Law

These Terms shall be governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

13. Changes to These Terms

We may revise these Terms from time to time. Continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

14. Contact Us

For questions about these Terms, please contact us at legal@tryleadrecoveryai.com.